Privacy Policy

Who we are

Dazzle Dental Care is a dental clinic at 642/D, VHB Shantinagar Colony, Prem Nagar, Nagpur 440002, run by Dr. Diksha A. Mulchandani, BDS.

We decide how your information is used, so under India's Digital Personal Data Protection Act, 2023 we are responsible for it (the "Data Fiduciary"). When this page says "we" or "us", it means the clinic.

What we collect

When you register

• Your name, age, sex and phone number.
• For a child: a parent's or guardian's name, and sometimes weight, so medicine doses are right.

About your care

• Your medical history, allergies and anything you tell us about your health.
• What the doctor finds, the treatment you have, and your prescriptions.
• X-rays, photos and reports taken or brought in for your treatment.
• Your appointments and visits, including ones that were moved, cancelled or missed.

About payments

• What each treatment costs, what you have paid, and how you paid (for example cash or UPI).
• We never see or keep card numbers, UPI PINs or bank passwords.

On WhatsApp

• Your WhatsApp number, the messages we send you and the messages you send us.
• Whether our messages were delivered and read, and the message choices you have made with us.

How we use it

• To examine and treat you, and to keep an accurate record of your care.
• To book, confirm, remind you of, move and cancel appointments.
• To remind you when a treatment you started needs its next sitting.
• To prepare your bills and receipts.
• To meet our legal and professional duties, for example keeping medical records.

We do not sell your information, and we do not use it for advertising or share it with advertisers.

WhatsApp messages

We use the WhatsApp Business Platform to message patients from the clinic's own number, 093075 12486. When you register, we ask whether you would like messages about your appointments. Festival wishes are a separate choice, and we only send them if you say yes.

Messages about your appointments and care

Messages only if you say yes

When you message us

If you write to us on WhatsApp, automated replies can help you book, move or cancel an appointment. If you book from a number we don't have yet, we create a patient record with the name you give and your number. Our staff can read and answer your messages.

Our rules for messages

• Automatic messages are only sent between 9 AM and 9 PM. Replies to your own messages can come at any time.
• We send no more than one automatic message a day that is not about an appointment.
• Messages about a child go to the parent's or guardian's number.

Messages pass through WhatsApp, which is run by Meta. Meta handles them under its own policy, the WhatsApp Privacy Policy.

Who can see it

• The doctor and clinic staff. Each person signs in with their own account and sees what their work needs.
• Companies that run our systems for us, and only to provide that service:
  • Blync (blync.in), which provides and runs our clinic software and its server;
  • Cloudflare, which stores X-ray and report files and our backups;
  • Meta, for WhatsApp messages.
  They may not use your information for anything else.
• A specialist or dental lab we refer you to, who gets only what they need for your treatment.
• The authorities, when the law requires it.

We share nothing else without your permission.

Keeping it safe

• The clinic software can only be reached over an encrypted (HTTPS) connection, and only by signed-in staff.
• Some records and settings are open to the doctor only.
• Important changes are logged, so we can see who did what.
• Records are backed up every night to separate storage.

No system is perfectly secure, but we take care to protect your information. If we ever discover a breach that affects you, we will tell you and the authorities as the law requires.

How long we keep it

• We keep your medical and treatment records while you are our patient, and afterwards for as long as the law and the rules for dental practice require.
• Your WhatsApp messages are kept with your record.
• Backups are deleted automatically after 30 days.

Your rights

Under the Digital Personal Data Protection Act, 2023 you can:

• ask what information we hold about you and how we use it;
• ask us to correct or complete anything that is wrong;
• ask us to delete your information (see below);
• withdraw your consent, for example to WhatsApp messages, at any time;
• name someone to act for you if you are unable to;
• raise a complaint with us. If we do not resolve it, you can complain to the Data Protection Board of India.

To use any of these rights, contact us using the details below. We will reply as soon as we can, and within 30 days.

Deleting your data

To ask us to delete your information, including your WhatsApp messages:

• send a WhatsApp message to 093075 12486 saying "Please delete my data", with your full name; or
• call us, or ask at the front desk.

We will confirm who you are, delete what we are allowed to, and tell you when it is done. Medical and billing records that the law requires us to keep will be kept for that time only, then deleted. Copies in backups disappear within 30 days.

Children

For patients under 18, a parent or guardian registers the child, gives consent, and receives the messages. A parent or guardian can use all the rights on this page on the child's behalf.

This website

This website does not use cookies, analytics or advertising trackers, and it collects nothing about you. To show the page, your browser loads fonts and scripts from Google Fonts, jsDelivr and Cloudflare, which see your device's IP address, as with any website.

Changes to this policy

If we change this policy, we will update it here and change the date at the top. If the change affects you in an important way, we will also tell you at the clinic or on WhatsApp.

Contact us